UK Shipping and Returns
Working and shipping days are classed as Monday to Friday (not including UK Public or Bank holidays)
Free delivery over £70 all UK orders. All UK orders are shipped with DPD.
All parcels must be signed for as proof of delivery, however if you are unavailable, re-delivery can be arranged.
Next day delivery cut off 14:00 (GMT).
Orders placed before 14:00 (GMT) will usually be dispatched the same day.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected on the site’s checkout page. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
You may want to return your pair of shoes within 30 days from the date of receipt if they are:
- Are in the original box and packaging.
All items are inspected on return for refunds and exchanges.
How do I make a return?
You can return your order to us for free with DPD returns. Simply drop your parcel at your nearest DPD drop off location and we will process your return once your item arrives back to our warehouse.
Click here to generate your pre-paid DPD return and complete your details as required.
Where is my local DPD drop off location?
Click here to find your nearest DPD drop off location.
Can I make an exchange?
If you need to swap sizes, we would be more than happy to exchange it for you. Please fill out the order form, inside your item(s) you wish to exchange with the new sizes needed.
We can only exchange a shoe in sizes, but we cannot change styles. If you would like to change styles, please return your order to us for a refund and place a new order for the new style you would like.
How long will my refund take?
Returns can take up to 5 working days to arrive back at our distribution centre. Once our warehouse receives your return it can take a further 3-5 working days for it to be processed, at which point you will be notified. If you haven't heard from us after this time, please contact our customer service team at firstname.lastname@example.org and one of our team members will be able to provide you with more information.