Where is my order?

Once your order has been dispatched from our distribution centre you will receive an email with your tracking details so you can track your order on its journey to you.

Please note tracking is only available once your order has been dispatched.

Can I make changes to my order?

If you wish to change an email address/shipping address or any other contact information that is needed for your order, please email help@hudsonshoes.com

Can I cancel my order?

If you wish to cancel your order, please contact help@hudsonshoes.com with your order number. If your order has not been processed by our warehouse, we will be able to cancel your order. However, if your order has already been picked, packed and dispatched, it won't be possible to cancel it as it's already on its way to you.

Has my order been successful?

Once you have placed your order you will receive a confirmation email containing your order number and order details. If you have not received your confirmation email, please check the spelling of your email address, and check your junk/spam mailboxes. If you haven't received, your confirmation email, please contact our customer service team at help@hudsonshoes.com and one of our team will look into this for you.

I have received an incorrect or faulty item.

If you have received an incorrect or faulty item, please contact us at help@hudsonshoes.com and remember to include the following so that we can get it sorted for you.

Your name

Your order number

Picture of the incorrect or faulty.

When do you dispatch orders?

We process and dispatch orders on working days (Monday-Friday). Orders placed before 2pm on a working day will be dispatched the same day. This means that if you place an order on Friday after 2pm your order will be processed on the following Monday.

What delivery service do you offer?

Working and shipping days are classed as Monday to Friday (not including UK Public or Bank holidays)

Key information:

Free delivery on UK orders over £80.
All UK orders are shipped with DPD.

All parcels must be signed for as proof of delivery, however if you are unavailable, re-delivery can be arranged through DPD tracking.

Next day delivery cut off 14:00 (GMT).

I didn't receive my delivery invoice?

If you didn’t receive an invoice/order form within your parcel, please contact us at help@hudsonshoes.com and a member of our customer service team will be able to help you.

You may want to return your pair of shoes within 30 days from the date of receipt if they are:

- Unworn

- Are in the original box and packaging.

All items are inspected on return for refunds and exchanges.

How do I make a return?

If you have purchased a full price item then you can return your order to us for free,simply contact our help desk on help@hudsonshoes.com and our team will provide full instructions to enable the return.

If your order is for a sale item then you may still use our prepaid label and we will deduct a £5 label charge from the refund off your item.

please contact our customer service if you need further help

Can I make an exchange?

We are sorry we do not offer exchanges, if you wish to change the size or product please return your item as per our terms and conditions for a refund and place a new order.

How long will my refund take?

Returns can take up to 5 working days to arrive back at our distribution center. Once we receive your return it can take a further 2-4 working days for it to be processed, at which point you will be notified. If you haven't heard from us after this time, please contact our team at help@hudsonshoes.com and one of our team members will be able to provide you with more information.

For information, shipping and returns rates for international destinations, please refer to our International Shipping and International Returns pages.