RETURNS & EXCHANGE INFORMATION:

UK ORDERS:

Follow the below instructions to start your return:

•Fill out your order form ensuring you mark the items you wish to exchange or return with the corresponding reason code or new size needed.

•Pack the item/s up with the completed form enclosed.

•Orders eligible for a Free Return will include a pre-paid Collect+ label.

•If you do not have a Collect+ label, pls visit the Collect + website here to print your returns label and to find the most convenient drop off location.

•Attach the return label to the front of your parcel and head to your chosen location.

•You will be given a receipt which includes your tracking number so please keep this safe. Allow a few working days from the date of arrival for a return to be processed. 

•Alternatively, you can pay for another return service of your choice such as Royal Mail using the enclosed label on the order form.

FREE RETURNS ARE NOT APPLICABLE ON SALE ITEMS. FOR THESE ITEMS, DELIVERY WILL COST £4.49 WITH OUR COLLECT+ SERVICE


PLEASE GET IN TOUCH SHOULD YOU FIND A MISSING RETURN LABEL .



INTERNATIONAL ORDERS:

Access the Global-E  Returns Portal here to print an easy-to-use label. This is a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

We are unable to action exchanges for international customers, therefore, you may return the item for a refund and place another order on the website for another pair.



Country / Region Approx Cost**
Germany Eur 4.99
France Eur 4.99
Eurozone* Eur 6
Rest of Europe* Eur 6
United States USD 6.5
Canada CAD 8.5
Australia AUD 8.5
New Zealand NZD 9
Middle East GBP 5
ROW* GBP 5
China CNY 50
* For list of countries, see terms page
** The return cost will be deducted from your final refund


Hudson London Return & Exchange Terms:

Exchanges are allowed for UK orders only.

We can provide exchanges for a different size but we are unable to exchange the order for another product or of another colour.

Any costs relating to the return would be payable by yourself unless we are able to offer an alternative free service in your location. 

Any shoes returned damaged, without their original packaging or outside the 30 day period are accepted at the discretion of Hudson Shoe Agencies Ltd. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging and invoice that the order arrived with.

All refunds will be made to the original payment method used to purchase the goods and can take up to 5 working days to appear in your account.

This does not affect your statutory rights.


Due to new Covid-19 guidance, returned packages will be left for 72 hours before our warehouse processes them.Therefore, please allow 8 working days for your return to be processed once received by our warehouse. You will receive an email once it's been actioned.